Sending rackmount and tower computer servers can be difficult in the absence of a pallet.
Overland Express have been sending rackmount servers for decades, and have found ways around the necessity of needing a pallet and fork lift truck for the more moderately sized computer servers.
Essentially, it's all about the actual weight and volumetric weight of the server that you wish to send by courier. Most couriers have a dead weight cut-off between 25 and 30 kg, DHL for example, allow much heavier servers to be shipped (circa 70 kg).
Volumetric weight is calculated by measuring the 3 dimensions of the server box in cm, for example a boxed (non-OEM packaging) 2U server is approximately 76 cm x 50 cm x 12 cm which equals 45,600 cm3, then divide this figure by 5,000 to obtain the volumetric weight, which in this example is just over 9 kg. The couriers always charge on either dead or volumetric rate, whichever is the largest. So please ensure that you enter the accurate dead-weight and correct height, width and depth of the server when packaged to avoid costly retrospective surcharges.
Invariably, it's not the volumetric weight that causes issues when sending a server by courier, it's the dead weight, after all, there is a lot of metal in these servers!
Packaging the Server
The best way to keep the dead weight to a minimum is to remove the hot swap devices such as hard disk drives (over 1 kg each), power supplies (2 - 3 kg each) and PCI-e cards such as GPU's and RAID controllers, then place these items into separate packaging. This may marginally increases the shipping cost of the server and components depending on whether the courier provider charges per consignment or parcel, however, it also offers more protection to fragile storage devices and add in PCI-e cards as they can be individually placed into anti-static packaging and wrapped in several layers of bubble wrap prior to them being boxed.
If the Hard Disk Drives are part of a pre-configured RAID set, it would be prudent to label them so that the recipient knows which bay to insert them into prior to powering on the server. Likewise, the recipient should also ensure that the RAM modules, CPU(s) etc. are all correctly seated.
A cardboard box must be used for the outer packaging due to COVID-19 handling restrictions.
Remember, if you find it heavy, so will the courier driver and depot staff, which increases the chances of the server being dropped or incorrectly handled.
We always recommended shipping the server chassis in the original manufacturers box, as it offers the best protection to these expensive servers, providing that it is used in conjunction with the original foam inserts which create the correct stand-off all around the server chassis.
But we get it, you've just read the previous paragraph and realised that you disposed of the original server packaging three or so years ago!
Fortunately, there are alternatives, sellers on eBay list these boxes complete with inserts and companies such as serverboxes.co.uk also sell them complete with bubble wrap. It should be noted that Overland Express do not specifically endorse these boxes and care should be taken when using non-original packing materials, especially if purchasing our optional server shipping insurance.
Rack server ears are especially susceptible to being damaged or bent whilst in transit, ensure that they are correctly protected and not directly in contact with the box outer. There should be no movement of the package contents should the box be shaken.
Server Shipping Insurance
Overland Express offer optional insurance when shipping your server, however, this comes with strict rules that must be adhered to as in the event of a claim, you may not be covered. These rules include:
Our server shipping insurance costs 2.00% of the declared value (maximum £20,000.00) subject to a £10.00 minimum fee to cover policy administration charges.
Server Shipping Sizes
There is no set size of server that can or cannot be shipped, simply enter the accurate weights and sizes above to get an immediate quote as we find that sometimes a 2U server can be just as heavy as a 4U server as it all depends on the composition of the chassis.
Other Considerations
If the server is being shipped with important data, you should consider taking a backup of the data prior to shipping. Likewise, if the data is sensitive, you may wish to encrypt this data to meet your obligations with the GDPR.
We find that the parcel labels are more easily damaged or lost on heavier parcels, therefore, we recommend that 2 copies of the label are attached to the outer box (one on the top and one on the side) and a further label placed inside the box prior to sealing.
If you are sending a server outside of the United Kingdom, you will need to complete a commercial invoice for Customs clearance. We will provide you with all the necessary Customs paperwork, free of charge.
Please read our frequently asked questions below, for further information.
Don't just take our word for it, see what other people are saying about us on Trustpilot.
I send my work worldwide on a regular basis and I now use Overland Express for all my shipping. It is great to get such a personal service, they are always quick to answer emails and you even get to talk to a real person on the phone, who knows what they are doing. It is also good to know the insurance they offer really works as the insurance offered by most of the big companies have so many restrictions and exemptions. I have used Overland Express many times and I am very happy with their service and would recommend them to anyone.
Gary Southwell
I have used Overland Express for 2 years now. I use them to ship bass guitars which are a very large item and have found that they offer the best prices and a good choice of options.
But you only find out how good a company is when things go wrong. Recently there was an issue with a return to a shop, they had the item but due to a mix up within the shop the parcel was never booked in.
I would like to thank the guys at OE for the work you guys put in to help resolve this issue. With some shippers you can`t even speak to a real person never mind get someone to help you with a problem so having someone who you can e mail or speak to on the phone, helped resolve the issue with the shop.
GERRY
Needed to send my late husband's guitar plus accessories to a family member.
I've never used a carrier other than Royal Mail before and was a bit nervous. (The parcel was too large for Royal Mail and I'd been warned against using a certain other carrier.)
The Overland Express website gave very helpful advice on how to prepare the guitar and protect it for transit.
I found the firm's customer service to be excellent. I was worried because online tracking informed me that only one parcel had been delivered. I phoned and got an answer straight away. Tom (I think) checked online for me and was very reassuring.
The second parcel was indeed delivered later in the day.
Mari Beagrie
We are able to offer lower process than the courier providers themselves due to our bulk buying power, further to that these providers don't want to have the hassle of dealing with individuals - That's how we can offer significantly lower prices.
We've tried to make it as easy as possible to book a parcel delivery with Overland Express by keeping the number of pages down to an absolute minimum that you are required to click-through to complete the parcel delivery booking.
We are sorry to disappoint, but you will not find any budget parcel delivery services here. However, the premium highly rated services from the likes of DHL and UPS can be found here that have prices very close to the budget services that we always avoid.
Use the tracking reference number that we provide at the time of booking to ascertain the whereabouts of your parcel at any given time, from collection to delivery, major updates are always shown on our courier partners tracking pages.
We have secured specialist insurance cover for most items (glass, perfume, paint and liquids etc. excluded) up to the value of £20,000.00 which can be purchased for just 2.00% of the items stated value.
Use the live chat function on our web-site if you need to quickly speak with one of our customer support team, it's a direct communication channel which does not use artificial intelligence to attempt to dissuade you from talking to us.